Shipping and Delivery Policy

Shipping & Delivery Policy

Island of Comfort Ltd

At Island of Comfort Ltd, we pride ourselves on fast and reliable delivery. Thousands of our most popular sofas are in stock and ready to ship, meaning they can arrive at your home within 5 to 7 days.

Delivery Services & Charges

We want to provide the very best, stress-free service because your new item deserves to arrive in style! Our friendly, experienced delivery team will carefully deliver your item to your doorstep.

Optional Extras (Payable to Driver): If you require assistance taking the sofa upstairs or would like professional assembly, the following charges apply. Please note: These fees are optional services and must be paid directly to the driver.

  • Assembly Service: £30 (Flat rate).

  • Delivery via Lift: £20 surcharge.

  • Upstairs Delivery (No Lift):

    • 2nd Floor: £30

    • 3rd Floor: £40

Our delivery team takes great care during the delivery process. Island of Comfort Ltd holds full responsibility for any damage to the property that may occur during the delivery of your furniture.

Delivery Exclusions

Unfortunately, we are unable to deliver to certain postcode areas. Please check the list below before placing your order:

  • Scottish Highlands & Certain UK Islands: IV, KW, PH, PA10-PA34.

  • South West England & Other Areas: TR, PL, DT, TQ, EX, TN.

  • Offshore Locations: Isle of Wight, Isle of Man, Isle of Scilly, Northern Ireland.

Things to Check Before We Arrive

To ensure a smooth delivery, please review the following:

  1. Will it fit? Check that your new sofa will fit through your doors and into your designated room. If you have any questions about sizing, please contact us.

  2. Contact Details: Please ensure that you enter the correct address and phone number during checkout.

  3. Access: Is there clear access and parking for the delivery van? If there are any restrictions or unusual access issues, please let us know prior to delivery.

Booking Your Delivery

We want to make shopping with Island of Comfort Ltd as simple as possible:

  • Contact: You will be contacted by our delivery team, generally within 5 working days of placing your order.

  • Time Slot: On the day of delivery, you will receive a text message from our team confirming your time window.

  • Arrival: Once the team arrives, they will find a safe place to park and bring your product to your chosen room (subject to the service level chosen).

  • Inspection: Please inspect the sofa while the drivers are present to ensure you are happy with the product and the service.

Old Sofa Removal

While Island of Comfort Ltd does not currently offer removal services, you can arrange free furniture collection with the British Heart Foundation.

You can contact The British Heart Foundation directly to arrange the collection of your unwanted furniture at a time that suits you. They will sell it in one of their 700+ shops throughout the UK, and the proceeds will help fund life-saving research. This service is free of charge.

Call 0808 250 0115 to arrange your collection.

FAQ on Furniture Care

These FAQs offer essential tips for maintaining and caring for various types of furniture, ensuring that your pieces remain in excellent condition for years to come.

How should I clean my furniture?

To maintain the beauty of your furniture, dust it regularly with a soft, dry cloth. For deeper cleaning, use a cleaner appropriate for the material—wood, leather, or fabric. Always follow the manufacturer’s care instructions and test any cleaning product in an inconspicuous area first.

How can I protect my furniture from stains?

Protect your furniture by using coasters, placemats, and protective covers where applicable. For upholstered pieces, consider using a fabric protector. Address spills and stains immediately by blotting with a clean cloth—never rub the area, as this can spread the stain.

How do I prevent wood furniture from scratching?

Place felt pads under objects that could scratch the surface and avoid placing furniture in direct sunlight to prevent fading and warping. Regularly polish wood furniture with a suitable polish to maintain its luster and provide a protective layer.

What should I do if my leather furniture gets damaged?

For minor scratches, use a leather conditioner to restore the surface. For more significant damage, consult a professional upholsterer or leather repair specialist. Regularly condition leather furniture to keep it supple and prevent cracking.